Refund policy

At Prevn, we are proud to offer premium-quality products created for everyday style and reliable functionality. Your satisfaction is our highest priority. If, for any reason, you are not fully satisfied with your purchase, we provide a straightforward, transparent, and hassle-free return process.

1. Return Window

We proudly provide a 30-Day Return Policy. This allows you to request a return within 30 days from the date your order is delivered. Unfortunately, if more than 30 days have passed since delivery, we are unable to offer a refund or exchange.

2. Eligibility for Returns

To qualify for a successful return, your item must meet the following requirements:

  • The item must be unused, unworn, and in the same condition in which it was received.
  • It must be returned in its original packaging.
  • All original tags, accessories, and informational inserts must be included and remain intact.
  • A valid proof of purchase or order confirmation number must accompany the return.

Please Note: Returns that do not satisfy these requirements may be declined and returned to the customer.

3. Return Shipping Costs

We believe in maintaining fair and transparent return policies for every customer.

  • Defective, Damaged, or Incorrect Items:
    If you receive an item that is damaged, defective, or different from what you ordered, Prevn will cover 100% of the return shipping costs. A prepaid return shipping label will be provided, and you will be offered either a full refund or a free replacement.
  • Customer Remorse / Change of Mind:
    If you wish to return an item because you changed your mind, selected the wrong size or style, or simply no longer need the product, the return shipping costs will be the responsibility of the customer.

4. Restocking Fees

We value our customers and strive to make returns as affordable as possible. Therefore, Prevn does not charge any restocking fees.

Restocking Fee: $0.00

5. How to Start a Return

Starting a return is simple. Follow these easy steps:

  • Step 1 – Contact Us:
    Send an email to support@prevn.shop with your Order Number, the exact reason for your return, and clear photographs of the product (photos are required for damaged or defective item claims).
  • Step 2 – Receive Instructions:
    Our customer support team will review your request and respond within 24 hours with return authorization and additional instructions.
  • Step 3 – Ship the Item:
    Securely package the item in its original packaging and send it to our official return address:

Prevn Returns
3503 W Alberta Rd, Edinburg, Texas 78539, United States

6. Refunds Process

After your returned item has been received and thoroughly inspected at our facility:

  • We will notify you by email regarding the approval or rejection of your refund.
  • If approved, your full refund will automatically be credited to the original payment method used for the purchase.
  • Refund Processing Time: Please allow up to 7 business days for your bank or credit card provider to process and post the refunded amount to your account.

7. Exchanges

The quickest and most efficient way to receive the item you want is to:

  • Return the original item by following the return process described above.
  • Once your return has been approved, place a new and separate order for the desired product.

8. Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned:

  • Personalized, engraved, or custom-made products.
  • Products clearly marked as "Final Sale" at the time of purchase.

Need Help?

If you have any questions or need assistance with your return, our customer support team is always available to help. Please contact us.